Returns, Exchanges Cancellations – FAQs

1. Can I cancel my order after placing it?
Yes. You can cancel your order only before it is dispatched. Once the order has been shipped, it cannot be cancelled.

2. What should I do if I receive a damaged or wrong product?
Please contact us immediately on WhatsApp: 0321-1960123 with complete details of the issue.

3. What is the time limit to report a complaint?
All issues must be reported within 48 hours of delivery. Complaints after this time may not be accepted.

4. What is required for an exchange request?
You must provide clear unboxing video showing the issue along with packaging proof.

5. How long does the exchange process take?
After verification, the pickup and replacement process usually takes 10–15 working days.

6. Can I return a product if I simply don’t like it?
No. Returns or refunds are not accepted for change of mind once the product is delivered in good condition.

7. How can I contact customer support?
You can contact us anytime on WhatsApp: 0321-1960123 for assistance.